Shipping Policy:
"At ARTREND, we strive to deliver your style with care and efficiency. Here's what you need to know about our shipping policy:
•Dispatch Time: Orders are typically processed within 1-2 business days after successful payment.
•Shipping Methods: We offer climate neutral shipping.
•Shipping Charges: Enjoy free climate neutral shipping on prepaid orders. For COD orders a nominal shipping fee may apply.
• Estimated Delivery Time: Climate neutral shipping usually takes 2-4 business days.
•Order Tracking: Track your order in real-time with the provided tracking information. An email will be sent once your order is dispatched.
•International Shipping: Currently, we only ship within INDIA. Stay tuned for updates on international shipping.
For any shipping-related inquiries, feel free to contact our customer support. Your satisfaction is our priority!
Exchange and Return Policy:
"At ARTREND, we want you to be thrilled with your purchase. If for any reason you're not completely satisfied, here's our Exchange and Return Policy:
Exchange:
•Eligibility: Items are eligible for exchange within 7 days of delivery. To be eligible, items must be unused, with tags intact, and in the same condition as received.
•Exchange Process: Initiate your exchange through our Returns Center on the website. Select the 'Exchange' option and follow the steps to generate an exchange label.
•Exchange Shipping: Enjoy free exchange shipping on eligible items.Keep the packaging bags intact and return the items in same to make it a hassle free process .
•Exchange Options: Choose a different size or color for your exchanged item. If the new item's value exceeds the original, we'll provide details for additional payment.
Return:
Return Eligibility: Items are eligible for return within 7 days of delivery. To be eligible, an unboxing video is must to claim the refund , items must be unused, with tags intact, and in the same condition as received.
Return Process: Initiate your return through our Returns Center on the website. Select the 'Return' option and follow the easy steps to generate a return label.
Return Shipping: A nominal charge of ₹50 will be charged as a return shipping . Please keep the packaging bags safe for hassle free return process.
•Refund Processing: Once your return is received and inspected, we'll process your refund within 5-7 business days. Refunds will be issued to the original payment method.
•Non-Returnable Items: Personalized or customized items are non-returnable. Please double-check your customization details before placing an order.
Additional Notes:
•Combining Exchange and Return: If you'd like an exchange and a return, please follow the respective processes for each.
•Damaged or Defective Items: In the rare event that you receive a damaged or defective item, contact our customer support immediately for assistance.
•Customer Support: For any exchange or return-related inquiries, reach out to our customer support. Your satisfaction is our commitment!
By shopping with ARTREND, you're not just buying a product; you're investing in a delightful and stress-free shopping experience. Thank you for choosing us for your style needs!"
